At GetIPTVFreeTrial.com, we strive to provide the best IPTV service possible. However, if you’re not satisfied with your purchase, we offer a fair refund policy under the following conditions.
⚠️ Important:
- Do not dispute charges before contacting our support team. Disputes may result in loss of both service and refund eligibility.
- Refunds are only available within 72 hours of purchase.
When Can You Request a Refund?
We offer refunds only if:
- You encounter unresolvable technical issues (after allowing us 48 hours to assist).
- The service is completely unusable due to a fault on our end.
Refunds Will NOT Be Issued For:
❌ Dissatisfaction with channel lineup or occasional buffering (try our free trial first).
❌ Inability to set up the service (we provide full setup support).
❌ Temporary issues like ISP problems, device compatibility, or brief channel downtime.
How to Request a Refund
- Email us at [email protected] within 72 hours of purchase.
- Subject line: “Refund Request – Order ID: [Your Order Number]”
- Explain the issue and provide proof if requested.
Processing Time
- Refunds may take 20–90 business days (depending on your payment method).
- Credit/debit card refunds typically process within 20–31 days (delays are beyond our control).
Service Downtime Compensation
If our service is down for 48+ hours due to server issues, we’ll either:
✅ Refund the downtime amount OR
✅ Extend your subscription for free (+ possible bonuses).
Need Help?
Contact our 24/7 support team before requesting a refund—we’re happy to help!
📩 Email: [email protected]